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Frequently Asked Questions

  • Do I need to wear a helmet?
    Yes. Local law requires riders to wear a helmet.
  • How do I start an e-scooter?
    Visit our page Learn how to ride.
  • How do I contact Epic Electric Scooters?
    Visit our contact page.
  • How do I rent an e-scooters?
    Visit our how to rent page.
  • How do I end my ride?
    Park the e-scooter in a designated parking spot, and click end ride on the app.
  • Why cant I end my ride?
    E-scooters should be parked at the designated parking zone in order to end ride.
  • I have run out of battery; what do I do?
    Our operations keep track in real time of all e-scooters. If e-scooter runs out of battery, leave it there and ensure it is out of the way of pedestrians. Our team will locate the e-scooter and change the battery.
  • Can I ride with someone in the e-scooter?
    No, one person per e-scooter is allowed.
  • How old do I have to be to ride an e-scooter?
    16 years and older are allowed to ride an e-scooter.
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